Why Impulse Advanced Communications vs Any Other Connectivity and Hosted PBX Option?

 

1. Their Solution is COMPLETELY different!
   a. Monitored, Managed, owned Primary and 2nd Redundant* Auto Failover connection.  They also certify LAN cabling via detailed inspection.  Provide a Managed Switch and Router along with
2. Best in class Network Monitoring
   b. They partner with BroadSoft. The best option and market leader by FAR!  Owned by Cisco with the choice of 65% of the HPBX VAR market!

   AT&T advertises ‘Edge to Edge’.  Ring Central says ‘our application sits on top of your network’.  These are only PARTS of the solution!  Not an actual guaranteed application.  No business needs parts and then to be responsible for the application to work via their own resources.  Then have adds, moves and changes (Service!) handed off to the customer via web portals!  And SUPPORT is NOT an IVR and a Manila Call Center!

3. THE People!
   Enterprise and Major Account Customers don’t need Admin or receptionists or Sales! Foreign Call Centers are not empowered and of little or no value to ANY business or residential customer.  Internetworking requires Responsive Intelligent Technical Support people to address ANY issue and manage all 7 layers of Networking.

   Impulse employs the best Technical Support Team in the business!

   High Touch MEANINGFUL Technical support.  From onsite training of the phone system to Application Integration.   They even have professional Web Portal Managers so end users DON’T have to manage ANOTHER web portal.

   I’m not aware of ANY OTHER HPBX Solution Provider who offers what Impulse is offering. 

4. Large Publicly Traded Companies DO NOT HAVE THE ABILITY to provide a Managed Solution OR good Technical Customer Support!!
   Public companies are required to reduce Expenses every single quarter.   Customer Service, Technical Support and Sales are ALL classified as ‘Expenses’.  That is why WE ALL see a continual degradation of service within AT&T, Verizon, CenturyLink, Frontier, Microsoft and every Publicly Traded company.  More outsourcing.  More automation.  Laying off competent US based support in exchange for $3 per hour incompetent powerless foreign* call center people.

   *Contract Works’ UK is an exception.  Equal cost, equal experience support EXISTS.  They are just not chosen by ALL support from 

 

IF you have ok support now, I GUARANTEE that you WILL NOT 1 quarter or 1 year from now!!  They offer good pricing and unacceptable support.

Tier 1 Carriers are ONLY qualified as Wholesalers.  Their support is built to support Wholesalers.  They are PARTS of an Impulse Solution. That is ALL they ae qualified to be!!  That is their stated goal at the Executive and Board level.  Good price for pieces of a solution.  But a HORRIBLLY HIGH UNACCEPTABLE COST!!

Impulse is a more than a VAR (Value Added Reseller).  Because they provide and manage ALL PIECES of the solution, they are an MSP (Managed Service Provider).  MSP’s for Computing and PBX are the ONLY viable options for any business of any size.  Impulse is the Best HPBX and Connectivity MSP vs any other because of their unique solution and better technical support.  

 

---

 

Why Impulse?TDM vs ForkliftNetwork DesignBest Network ManagementClearStar Phone SystemUnmatched SupportReferences

Why Impulse

Unifying your communications takes a lot more than server uptime.

We don’t just provide and manage a high availability cloud-based PBX, but also the critical local network elements, access to our QoS optimized network, and redundancy with automated failover. Provided by great people that know you and are easy to talk to.

Our In-Person Approach Guarantees Your Success.

Our team works alongside your key people to design and implement a mission-critical deployment plan. Below are just a few of the things you can expect when working with us on your cloud-based communication system.