Why CIO is the best choice for Cloud Desktop
Why CIO vs Microsoft 365 or Silver Peak or any other Managed Cloud Computing Solution Provider
2018 and especially 2019 were the years where the Business World proved Cloud/Hosted Computing works! We are way past the early adoption period. Cloud Computing and Cloud PBX are now THE STANDARD.
We see MANY Office 365 customers now. Maybe more Cloud Office 365 than Premise Based? No more questioning Cloud/hosted servers and applications. Took us 20 year to get here and now we are here
BUT, keeping your entire IT Staff who manages other applications and working with Cloud Based Microsoft Office 365 makes NO SENSE AT ALL!
- Microsoft is NOT the best entity to manage Microsoft Applications!
- Keeping a full IT Staff to manage the other applications makes no sense.
- Working with a big Publicly Traded company is NEVER the best or most cost effective solution.
In 2020 and beyond, businesses need to find a Private Cloud Computing Solution Provider who can support ALL applications and resolve issues FASTER than Microsoft or any other large Publicly Traded Solutions Provider.
CIO Solutions’ Managed Private Cloud Computing Enhances Productivity.
How?
Summary:
The Goal of every business is Profit. Data and Voice Communications are THE most important factors relative to Profitability. Employee Computer Downtime costs businesses money! CIO decreases Employee downtime by 5-20 minutes per Computer Event Ticket
First they save 3-6 minutes per Event Ticket by Authenticating faster and routing to the RIGHT tech faster.
Second, the majority of the time, the First Tech fixes the issue. This saves 5-10 minutes per Event Ticket
Third is their MUCH wider scope of service. Microsoft only helps with Microsoft issues. MANY issues are due to end user issues or other applications. CIO addresses ALL Computer* issues
*Customer is responsible for providing electrical power, keyboard, mouse and monitor. CIO addresses everything else.
Detail:
Microsoft and others spend too much time authenticating the caller or emailed ticket. The best solution is one where an end user with the application issue to immediately speak to a CIO Tech whose job it is to get the caller to THE appropriate Application Tech who can fix the issue.
AA’s (Telephony Auto Attendants) and IVRs (Interactive Voice Response) and Admin (non technical) people ALL COST BUSINESS CUSTOMERS VALUABLE TIME and add aggravation. Along with the very real possibility of being misrouted or delayed. The most cost effective and best solution is an end user customer speaking to a Professional who both authenticates and routes caller to the RIGHT tech. This saves 3-6 minutes per Event Ticket.
Multiple techs, hold time, restating your issue, end user error and issues falling outside of the scope of Microsoft and others either delay resolution of issue OR create an IT emergency that may take minutes, hours or days for IT to get to. The estimated average delay from Microsoft 365 and other providers is 5 minutes to 5 days depending on the issue.
CIO Solutions saves an additional 5 minutes up to 5 days because that Tech fixes the issue the majority of the time. Tier 2 techs address issues IF Tier 1 Techs need help faster than Tier 2 techs from other Cloud Computing Solution Providers. There are no issues that fall outside of CIO real time Application Support*
*after detailed onsite evaluation and acceptance of support by a Team of Professionals for every
computer application a business customer uses.
Conclusion:
CIO actually enhances Productivity by increasing business and employee computer uptime. When they save 10 minutes PER INCIDENT, they are doubling their customers’ productivity vs. Microsoft and other providers.
Price and Cost are not the same. WHEN CIO cuts end user downtime in half, it simply does not matter if their price is 10-40% more. They still cost you FAR less than any other option.
Lastly, ALL Public Corporations MUST CUT COSTS EVERY SINGLE QUARTER!! So IF you like your support from Big Providers now, you WON’T in the future. Whether Microsoft 365 or any other provider, they will get worse – not better! They will automate and outsource and add inexpensive admin layers and web portals which push responsibility to the customer. They will find ways to decrease their tech interaction time with customers to save $. 60% of all issues are not Microsoft Office related which is one of the 2 main reasons why Microsoft 365 is not the right solution. Their support is INFERIOR now! IT WILL GET WORSE! CIO Solutions is a profitable private company who adjusts to their customer’s needs and wants. NOT TO WALLSTREET!!
Why CIO?Private Cloud DataCIO Partners/Solution ComponentsCIO in the News
Productivity, Enhanced. Lives, Enriched.
That is our mission.
How do we accomplish this?
Our Brand Promises
- First Contact Resolution
We designed our support team to emphasize resolving your issue on the first call - Complex Problem Solving
We encourage creative problem solving and constantly develop our technical talent - Operational Efficiency
We continually research and implement ways to support our clients faster and more consistently
Founded by John Petote, and helmed by our current CEO, Eric Egolf, CIO Solutions has been providing the Central Coast of California with business technology consulting and network management services since 1986. Over the years, CIO Solutions has cultivated the services we provide today, with emphasis on proficiency in: premium all-inclusive network management and support for a fixed monthly fee; Private Cloud Computing; virtualization solutions; and enterprise storage design.
With an exceptional system of service offerings and support, CIO Solutions has been the go-to IT management company in the Santa Barbara region for the last 30+ years.
In early 2018, CIO Solutions acquired IT management company, TekTegrity (with an established reputation in San Luis Obispo and Fresno regions). With the combination of these two powerhouse companies, we were able to take our solutions to the next level and more than doubled our geographic reach thorough the central coast and central valley of California. With an increased technical bench, wide breadth of knowledge, diverse geographic experience, and consistent values, CIO Solutions offers the redundancy and specialization of a large organization, while maintaining the values and familiarity of a local company.
The mission of CIO Solutions is simple: productivity enhanced, lives enriched. Through innovative and strategic technological solutions, a personable and reliable support team, and a mindset of collaboration and growth, CIO is more equipped than ever to provide outstanding IT services and enable businesses to access effective and innovative technology.
Over the years CIO Solutions has been awarded numerous industry accolades including being named to the Managed Service Provider 500 list by CRN, was recognized by Inc. 5000 as one of the fastest growing private companies in America (2012 & 2014)and appears in the Fresno Business Journal’s Book of Lists year after year.